Help Desk and Network Support Specialist
Built a hands-on support foundation through technical troubleshooting, network infrastructure support, Active Directory services, and Windows client environments.
- Technical support and advanced troubleshooting for network infrastructure, Active Directory services, and Windows client environments.
- Implementation and management of centralized Group Policy Objects (GPO) and resolution of organization-wide hardware and software incidents.
- Handling user requests and support tickets while improving the consistency, response quality, and reliability of IT support services.
